I. Return procedure.
All products purchased at Ángel Benito may be returned and refunded, provided that the Customer informs Ángel Benito of his intention to return the product / s purchased within a maximum period of 15 calendar days from the date of delivery and that the rest of the conditions established in this section are met.
Ángel Benito will only accept returns that meet the following requirements:
- The product must be in the same condition in which it was delivered and must retain its original packaging and labeling.
- The shipment must be made using the same box in which it has been received to protect the product. For the case that can not be done with the box with which it was delivered, the Customer must return it in a protective box in order that the product reaches Angel Benito's warehouse with the maximum possible guarantees.
- A copy of the delivery note must be included in the package, where the returned products are also marked and the reason for the return.
In order to provide customers with the return process and to make a proper follow-up of it, Ángel Benito establishes as the only return procedure the one designated by Ángel Benito.
To proceed with a return, the following steps must be followed:
Inform before 15 calendar days from receipt that the product wants to be returned. The information can be made via email to firstname.lastname@example.org or through the customer service form.
Ángel Benito will inform the client of the transport company, which will pick up the order, Ángel Benito taking charge of the expenses that may be incurred.
II. Refunds to the CUSTOMER
The return of the products will result in a refund equal to the cost of the returned products.
Refunds and partial cancellations will result in partial refunds.
Ángel Benito will manage the return order under the same system that was used for the payment within a period of 3 days from the arrival confirmation to the warehouse of the returned order. The application of the refund in the Client's account or card will depend on the card and the issuing entity. The application period will be up to 15 days for debit cards and up to 30 days for credit cards.